Delivery and Digital File Policy:

At Kidillus, we offer digital files in various formats such as JPG, PNG, PDF, PSD, MOBI, EPUB, and CDR. These files are ideal for printing, editing, or reading on your digital device. We aim to provide a wide variety of formats to ensure our customers receive the files in the format they require.

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Once we deliver the digital file(s) to you, they are non-refundable, unless there is a technical issue preventing access or use. In case of any technical issues, please contact our customer service team through our website chat, and we will be happy to assist you.

Currently, we only provide online delivery for digital files. We ensure the safety and security of the files by using secure channels to transfer them to our customers. Our website uses SSL encryption, which means that all data transfers are secure and encrypted.

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However, we will soon offer physical shipment of products via our ship server. Our customers can choose between online and physical delivery options as per their convenience.

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If you have any questions or need help with your order, please contact us through our website chat. Our customer service team is available to assist you with any queries you may have.

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You can also visit our 'Shipping and Delivery Policy' page published using Razorpay for more information: https://merchant.razorpay.com/policy/LpltWpSKOYy2Km/shipping